The EU Commission provides a platform for out-of-court online dispute resolution (OS platform). As a consumer, you can settle disputes arising from your online orders out of court here. You can reach the dispute resolution platform at www.ec.europa.eu/consumers/odr . You can send us any complaints by email to mail@sekthaus-solter.de .

We are neither obliged nor willing to participate in an arbitration procedure.

In any case, we always try to find a mutually satisfactory solution in the event of a discrepancy. If you have a complaint, you are welcome to contact us at any time. Our contact details can be found in the imprint or use our contact form.